How Nordstrom, Apple & Starbucks Create Remarkable Retail Experiences

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During a recent Q&A with Retail TouchPoints, Steve Dennis of SageBerry Consulting shed some light on brands that are positively leveraging digitally-enabled technologies to create remarkable retail experiences. He revealed how:

  • Nordstrom Local leverages small format stores to create more intimate service experiences with shoppers;
  • Starbucks successfully uses its mobile app to enhance the customer experience; and
  • Apple proactively uses in-store technology to remove friction from the customer journey.

Check out the full video above to hear more about the technologies and strategies retailers should focus on for success in 2020 and beyond, as well as to uncover different methodologies for empowering your sales associates and customers alike. 

Want to hear more from Steve? Register for Retail TouchPoints Live! @ RetailX to hear him delve more into this topic during his session titled “Remarkable Retail: Winning In The Age of Amazon & Digital Disruption.”