June 9-11, 2020


Retail TouchPoints is partnering with the new RetailX event (the co-location of IRCE, GlobalShop and RFID Journal Live! Retail) to present Retail TouchPoints Live! @ RetailX. With a hyper-focus on the next gen store, omnichannel strategies and digital disruption. Retail TouchPoints Live! will create a forum addressing the convergence of physical and digital shopping experiences.

Featuring three content tracks covering topics such as:

The Store

The Smart Store, the Cashierless movement, the Pop-Up revolution


Facial Recognition, Location-based strategies, Analytics, AI and more


BOPIS, The Halo Effect, Store-To-Door and Last Mile

2019 Featured Keynote

Doug Stephens

The Future of Retail in a Post-Digital World

  • Doug Stephens, Retail Futurist
View Bio

Doug Stephens

Retail Futurist

Doug Stephens is one of the world’s foremost retail industry futurists. His intellectual work and thinking have influenced many of the world’s best-known retailers, agencies and brands including Walmart, Google, Home Depot, Disney, BMW, Citibank, and Intel.  Doug is also listed as one of retail’s top global influencers by Vend.com.

Prior to founding Retail Prophet, Doug spent over 20 years in the retail industry, holding senior international roles including the leadership of one of New York City’s most historic retail chains.

Doug is the author of two groundbreaking books – The Retail Revival: Re-Imagining Business for the New Age of Consumerism (2013) and Reengineering Retail:  The Future of Selling in a PostDigital World (2017) Doug is also the nationally syndicated retail columnist for CBC Radio and sits on the advisory boards of the Dx3 Digital Conference and the David Sobey Centre for Innovation in Retail & Services at St. Mary’s University.

His unique perspectives on retailing, business and consumer behavior have been featured in many of the world’s leading publications and media outlets including The New York Times, The BBC, Bloomberg Business News, TechCrunch, The Financial Times, The Wall Street Journal and Fast Company.

Doug speaks regularly to major brands and organizations across North and South America, Europe, Asia, The Middle East, and Australia.

View Session Details

The Future of Retail in a Post-Digital World

With: Doug StePHens, Retail Futurist

Join author and internationally renowned consumer futurist Doug Stephens for an amazing tour of the future, where every aspect of the retail experience as we know it will be radically transformed. From online and virtual technology to 3D printing and the internet-of-things, shopping is being redefined.

Far from spelling the end of retail however, these changes mark a profound new beginning. From online to bricks and mortar, the very concept of what stores are, how and why consumers shop them, and even the core economic model for revenue, are being completely reinvented—changes affecting retailers large and small.

Drawing on his latest research, Stephens will share what creative and courageous brands and retailers are doing today to completely reinvent their stores and their strategies to secure their place in the hearts and minds of tomorrow’s consumer.

Register now

Gain access to Retail TouchPoints Live! sessions by registering for GlobalShop and choosing the Retail TouchPoints Live! conference. You can also purchase a RetailX Premier Pass to access the full lineup of conferences and trade shows at RetailX.

GlobalShop + Conference

Access to our conference and all tradeshows.
$ 795
  • Access to Retail TouchPoints Live! Sessions
  • Access to all tradeshows (June 25-27)
  • Lunch: Boxed meal (June 25) & vouchers (June 26) provided
  • Access to receptions with open bar (June 25-26)

RetailX Premier Pass

RetailX All-Access
$ 2,000
  • Access to Retail TouchPoints Live! Sessions
  • Access to IRCE Conference Sessions
  • Access to RFID Journal Live! Retail Conference Sessions
  • Access to all tradeshows (June 25-27)
  • Lunch: Boxed meal (June 25) & vouchers (June 26) provided
  • Access to receptions with open bar (June 25-26)

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