Retail TouchPoints is partnering with the new RetailX event (the co-location of IRCE, Globalshop, and RFID Journal Live! Retail) to present Retail TouchPoints Live! @ RetailX. With a hyper-focus on the next gen store, omnichannel strategies, and digital disruption Retail TouchPoints Live! will create a forum addressing the convergence of physical and digital shopping experiences.
The Smart Store, the Cashierless movement, the Pop-Up revolution
Facial Recognition, Location-based strategies, Analytics, AI and more
BOPIS, The Halo Effect, Store-To-Door and Last Mile
Join author and internationally renowned consumer futurist Doug Stephens for an amazing tour of the future, where every aspect of the retail experience as we know it will be radically transformed.
Since the release of Doug Stephens’ first best-selling book The Retail Revival, change in the global retail sector has accelerated beyond even the boldest forecasts. As predicted, online giants like Amazon and Alibaba.com are growing at a dizzying pace. Hundreds of well-known brick and mortar retailers have closed their doors, and brands and retailers across categories are struggling to understand the shifting needs and expectations of a new consumer. Stephens will show you that this is only the beginning. From online to bricks and mortar, the very concept of what stores are, how consumers shop them, and even the core economic model for revenue will be profoundly reinvented. Changes are sure to affect not only retailers large and small but any business with a stake in the global retail industry. Drawing on research from his new book, Reengineering Retail: The Future of Selling in a Post-Digital World, Stephens will share actionable strategies that will separate the winners and losers in the market and show you what smart brands and retailers are doing today to secure their place in the hearts and minds of tomorrow’s consumer.
Doug Stephens is one of the world’s foremost retail industry futurists. His intellectual work and thinking have influenced many of the world’s best-known retailers, agencies and brands including Walmart, Google, Home Depot, Disney, BMW, Citibank, and Intel. Doug is also listed as one of retail’s top global influencers by Vend.com.
Prior to founding Retail Prophet, Doug spent over 20 years in the retail industry, holding senior international roles including the leadership of one of New York City’s most historic retail chains.
Doug is the author of two groundbreaking books – The Retail Revival: Re-Imagining Business for the New Age of Consumerism (2013) and Reengineering Retail: The Future of Selling in a PostDigital World (2017) Doug is also the nationally syndicated retail columnist for CBC Radio and sits on the advisory boards of the Dx3 Digital Conference and the David Sobey Centre for Innovation in Retail & Services at St. Mary’s University.
His unique perspectives on retailing, business and consumer behavior have been featured in many of the world’s leading publications and media outlets including The New York Times, The BBC, Bloomberg Business News, TechCrunch, The Financial Times, The Wall Street Journal and Fast Company.
Doug speaks regularly to major brands and organizations across North and South America, Europe, Asia, The Middle East, and Australia.
Steve Dennis is a strategic advisor, keynote speaker and writer on retail innovation and the future of shopping. During a more than 30 year career as a C-level executive at two Fortune 500 retailers and as a consultant, he has worked with dozens of leading retail, luxury and social impact brands to inspire, catalyze and design their journey from boring to remarkable.
Steve has delivered keynote talks and led leadership workshops on five continents, sharing his unique take on what it takes to win in the age of Amazon, Alibaba and digital disruption. He is also a contributor to Forbes magazine, a Top 5 LinkedIn Retail Voice and has been named a leading retail industry influencer by multiple organizations. His perspectives and insights are regularly featured in the media including Bloomberg/Business Week, CNBC, CNN, Fortune, the Harvard Business Review, USA Today and The Wall Street Journal.
In addition to serving on for-profit and social impact advisory boards, Steve is the President of SageBerry Consulting. Prior to founding SageBerry, Steve was the chief strategy officer and SVP, multichannel marketing for the Neiman Marcus Group. Earlier in his career he held senior leadership roles at Sears, including VP, multichannel integration and VP/General Manager of a $600MM operating division.
Steve received his MBA from Harvard and a BA from Tufts University
A student of human behavior and natural storyteller, Ed has engaged customers for companies like AT&T, The Home Depot, Smithsonian, La Quinta, Stainmaster, Porsche, Reebok, and Shell by taking a scientific approach to understanding why people act, behave, shop, purchase and remain loyal to certain brands. Ed knows that it takes both data and creativity to craft memorable, meaningful experiences that customers crave. The tools he uses range from the fantastical to the practical, but one thing is for sure…he is the biggest advocate that a shopper could ask for.
Laura has been focused on creating meaningful retail experiences that bridge home, life and store for over 25 years, both as a consultant and within the walls of the most lauded global agencies. Her experience is multifaceted, ranging across brand planning, digital engagement, store design, CX and retail innovation. She believes passionately that good brands do not make promises—they deliver experiences in unique and compelling ways. Done right, it is this that builds irrational brand (and store) loyalty. With this philosophy, tied to her tireless passion, she has become an author, teacher, industry sage, cheerleader—and now HighStreet Collective Co-Founder.
She has worked with brands such as AT&T, Toyota, Best Buy, Coke, L’Oréal/Lancôme, Lowe’s, Stainmaster, Office Depot, Foot Locker, 7-Eleven, EJ Gallo and Unilever. Her book “Lighting up the Aisle: Practices and Principles for In-store Digital Media”, was the first how-to resource for how retail brands can harness technology to reinvent their in-store experience and is still utilized as required reading by many universities and corporations today.
Jeffrey is a business focused technology strategist with a passion for generating company results through process change and technology innovation. His experience includes both managing e-Commerce and SaaS businesses and consulting with clients on their growth strategies, business and operating models, customer and market strategies. Jeffrey also has extensive experience in helping IT and Engineering organizations make the transition to agile development and DevOps methodologies. Jeffrey’s combination of consulting and operating experiences in North America, the EU and China enables him to bring a unique perspective to business challenges when partnering with his clients.
Melissa Gonzalez is the CEO of The Lionesque Group and author of The Pop Up Paradigm: How Brands Can Build Human Connections in a Digital Age with a relentless passion for helping brands and land developers reimagine brick-and-mortar. She is also The Chief Pop-Up Architect at 22 City Link, Virginia’s first smart city. A regular contributor on ABC LA Radio, Cheddar TV, Glossy, Shopify and Forbes, she is one of IBM’s Retail Futurists and she serves on Rutgers University’s Design Thinking Advisory Board. In 2017 she was awarded Design:Retail’s 40 under 40 for her work in pioneering the pop-up retail format and was awarded Retail Touch Point’s Retail Innovator of the Year.
Rafeh Masood is SVP and Chief Digital Officer at BJ’s Wholesale Club. He joined BJ’s in May 2017 and is responsible for driving the company’s vision and strategy for its e-commerce and omnichannel efforts. Masood oversees the digital technology portfolio along with the programs and initiatives that drive sales, showcase value and enhance convenience for members. BJ’s has recently expanded its offering of convenient online shopping options for members including Shop BJs.com – Pick Up in Club, Add-to-Card digital coupons, same day delivery, and the BJ’s mobile app.
Prior to BJ’s, Rafeh served as Vice President, Customer Innovation Technology at Dick’s Sporting Goods where he was responsible for store systems, strategy and applications, eCommerce, mobile, collaboration tools and emerging technologies across five retail brands. Previous roles included Vice President of Integrated Retail Solutions at Sears Holdings, Chief Procurement Officer and Head of Facilities Management at BAWAG PSK along with managing e-Sourcing programs and customer relationship management for several retail clients while at GNX (now Agentrics).
RIS magazine named Masood as one of the top ten movers and shakers in retail in 2017 and a pacesetter in retail technology in 2012.
Sharron Vanderbeek is a Canadian Ecommerce leader with a varied online sales career spanning audiobooks to adult diapers to baby gear. As Director of Ecommerce at the omni-channel retailer Snuggle Bugz, Vanderbeek manages “Canada’s Baby Store” with a focus on building supportive and informative relationships with new families that are navigating the early stages of parenthood.
Stephanie is the Vice President, Public Relations for ICSC and serves as the primary spokesperson discussing how retail real estate builds communities, fuels the economy, and inspires innovation. She is a graduate of the University of Denver Sturm College of Law and has worked in both the public and private sectors. Stephanie served a Governor, an Attorney General and three Secretaries of State while living in Colorado. Prior to entering the public sector, she worked in corporate finance specializing in bankruptcy.
As an entrepreneur and advisor, Arevalo focuses on blending digital and social strategy with technology and entertainment to create, grow, and engage communities for brands. With over 15 years of marketing expertise creating experiences for AT&T, Hasbro, EA, and the Walt Disney Company among others, he serves as the Co-Founder and Chief Innovation Officer at Loot Crate, Inc.’s #1 fastest growing private company in America and premiere award-winning fan commerce subscription service. He serves on the advisory board for the Subscription Trade Association and others, collaborating and providing insight around fandom and brand development. He is a father, a foodie, an 80s culture junkie, and an avid gamer who is always on the lookout for unique items to expand his collection of Admiral Ackbar merchandise.
Dan has been with Moosejaw.com (now a subsidiary of Walmart) for the past 6 years, most recently as the Chief Marketing Officer. He oversees all the company’s marketing initiatives including: SEM, SEO, Email, Photo, Video, Graphic Design, Content Production & Publishing, Social Media, Brick and Mortar marketing, catalogs, direct mail, A/B testing, and data analytics.
Prior to Moosejaw, he was a Sr. Director overseeing Drugstore.com’s health category sites which were eventually acquired by Walgreen’s. He has held a number of senior product, digital marketing, and finance roles at Market Leader (acquired by Zillow) and Microsoft. He holds a Master’s of Business Administration from The Harvard Business School and a Master’s Degree in Middle Eastern History from Harvard University.