Retail TouchPoints is partnering with the new RetailX event (the co-location of IRCE, GlobalShop and RFID Journal Live! Retail) to present Retail TouchPoints Live! @ RetailX. With a hyper-focus on the next gen store, omnichannel strategies and digital disruption. Retail TouchPoints Live! will create a forum addressing the convergence of physical and digital shopping experiences.
The Smart Store, the Cashierless movement, the Pop-Up revolution
Facial Recognition, Location-based strategies, Analytics, AI and more
BOPIS, The Halo Effect, Store-To-Door and Last Mile
Doug Stephens is one of the world’s foremost retail industry futurists. His intellectual work and thinking have influenced many of the world’s best-known retailers, agencies and brands including Walmart, Google, Home Depot, Disney, BMW, Citibank, and Intel. Doug is also listed as one of retail’s top global influencers by Vend.com.
Prior to founding Retail Prophet, Doug spent over 20 years in the retail industry, holding senior international roles including the leadership of one of New York City’s most historic retail chains.
Doug is the author of two groundbreaking books – The Retail Revival: Re-Imagining Business for the New Age of Consumerism (2013) and Reengineering Retail: The Future of Selling in a PostDigital World (2017) Doug is also the nationally syndicated retail columnist for CBC Radio and sits on the advisory boards of the Dx3 Digital Conference and the David Sobey Centre for Innovation in Retail & Services at St. Mary’s University.
His unique perspectives on retailing, business and consumer behavior have been featured in many of the world’s leading publications and media outlets including The New York Times, The BBC, Bloomberg Business News, TechCrunch, The Financial Times, The Wall Street Journal and Fast Company.
Doug speaks regularly to major brands and organizations across North and South America, Europe, Asia, The Middle East, and Australia.
Join author and internationally renowned consumer futurist Doug Stephens for an amazing tour of the future, where every aspect of the retail experience as we know it will be radically transformed. From online and virtual technology to 3D printing and the internet-of-things, shopping is being redefined.
Far from spelling the end of retail however, these changes mark a profound new beginning. From online to bricks and mortar, the very concept of what stores are, how and why consumers shop them, and even the core economic model for revenue, are being completely reinvented—changes affecting retailers large and small.
Drawing on his latest research, Stephens will share what creative and courageous brands and retailers are doing today to completely reinvent their stores and their strategies to secure their place in the hearts and minds of tomorrow’s consumer.
Steve Dennis is a strategic advisor, keynote speaker and writer on retail innovation and the future of shopping. During a more than 30 year career as a C-level executive at two Fortune 500 retailers and as a consultant, he has worked with dozens of leading retail, luxury and social impact brands to inspire, catalyze and design their journey from boring to remarkable.
Steve has delivered keynote talks and led leadership workshops on five continents, sharing his unique take on what it takes to win in the age of Amazon, Alibaba and digital disruption. He is also a contributor to Forbes magazine, a Top 5 LinkedIn Retail Voice and has been named a leading retail industry influencer by multiple organizations. His perspectives and insights are regularly featured in the media including Bloomberg/Business Week, CNBC, CNN, Fortune, the Harvard Business Review, USA Today and The Wall Street Journal.
In addition to serving on for-profit and social impact advisory boards, Steve is the President of SageBerry Consulting. Prior to founding SageBerry, Steve was the chief strategy officer and SVP, multichannel marketing for the Neiman Marcus Group. Earlier in his career he held senior leadership roles at Sears, including VP, multichannel integration and VP/General Manager of a $600MM operating division.
Steve received his MBA from Harvard and a BA from Tufts University
A student of human behavior and natural storyteller, Ed has engaged customers for companies like AT&T, The Home Depot, Smithsonian, La Quinta, Stainmaster, Porsche, Reebok, and Shell by taking a scientific approach to understanding why people act, behave, shop, purchase and remain loyal to certain brands. Ed knows that it takes both data and creativity to craft memorable, meaningful experiences that customers crave. The tools he uses range from the fantastical to the practical, but one thing is for sure…he is the biggest advocate that a shopper could ask for.
Laura has been focused on creating meaningful retail experiences that bridge home, life and store for over 25 years, both as a consultant and within the walls of the most lauded global agencies. Her experience is multifaceted, ranging across brand planning, digital engagement, store design, CX and retail innovation. She believes passionately that good brands do not make promises—they deliver experiences in unique and compelling ways. Done right, it is this that builds irrational brand (and store) loyalty. With this philosophy, tied to her tireless passion, she has become an author, teacher, industry sage, cheerleader—and now HighStreet Collective Co-Founder.
She has worked with brands such as AT&T, Toyota, Best Buy, Coke, L’Oréal/Lancôme, Lowe’s, Stainmaster, Office Depot, Foot Locker, 7-Eleven, EJ Gallo and Unilever. Her book “Lighting up the Aisle: Practices and Principles for In-store Digital Media”, was the first how-to resource for how retail brands can harness technology to reinvent their in-store experience and is still utilized as required reading by many universities and corporations today.
Jeffrey is a business focused technology strategist with a passion for generating company results through process change and technology innovation. His experience includes both managing e-Commerce and SaaS businesses and consulting with clients on their growth strategies, business and operating models, customer and market strategies. Jeffrey also has extensive experience in helping IT and Engineering organizations make the transition to agile development and DevOps methodologies. Jeffrey’s combination of consulting and operating experiences in North America, the EU and China enables him to bring a unique perspective to business challenges when partnering with his clients.
Melissa Gonzalez is the CEO of The Lionesque Group and author of The Pop Up Paradigm: How Brands Can Build Human Connections in a Digital Age with a relentless passion for helping brands and land developers reimagine brick-and-mortar. She is also The Chief Pop-Up Architect at 22 City Link, Virginia’s first smart city. A regular contributor on ABC LA Radio, Cheddar TV, Glossy, Shopify and Forbes, she is one of IBM’s Retail Futurists and she serves on Rutgers University’s Design Thinking Advisory Board. In 2017 she was awarded Design:Retail’s 40 under 40 for her work in pioneering the pop-up retail format and was awarded Retail Touch Point’s Retail Innovator of the Year.
Rafeh Masood is SVP and Chief Digital Officer at BJ’s Wholesale Club. He joined BJ’s in May 2017 and is responsible for driving the company’s vision and strategy for its e-commerce and omnichannel efforts. Masood oversees the digital technology portfolio along with the programs and initiatives that drive sales, showcase value and enhance convenience for members. BJ’s has recently expanded its offering of convenient online shopping options for members including Shop BJs.com – Pick Up in Club, Add-to-Card digital coupons, same day delivery, and the BJ’s mobile app.
Prior to BJ’s, Rafeh served as Vice President, Customer Innovation Technology at Dick’s Sporting Goods where he was responsible for store systems, strategy and applications, eCommerce, mobile, collaboration tools and emerging technologies across five retail brands. Previous roles included Vice President of Integrated Retail Solutions at Sears Holdings, Chief Procurement Officer and Head of Facilities Management at BAWAG PSK along with managing e-Sourcing programs and customer relationship management for several retail clients while at GNX (now Agentrics).
RIS magazine named Masood as one of the top ten movers and shakers in retail in 2017 and a pacesetter in retail technology in 2012.
Sharron Vanderbeek is a Canadian Ecommerce leader with a varied online sales career spanning audiobooks to adult diapers to baby gear. As Director of Ecommerce at the omni-channel retailer Snuggle Bugz, Vanderbeek manages “Canada’s Baby Store” with a focus on building supportive and informative relationships with new families that are navigating the early stages of parenthood.
Stephanie is the Vice President, Public Relations for ICSC and serves as the primary spokesperson discussing how retail real estate builds communities, fuels the economy, and inspires innovation. She is a graduate of the University of Denver Sturm College of Law and has worked in both the public and private sectors. Stephanie served a Governor, an Attorney General and three Secretaries of State while living in Colorado. Prior to entering the public sector, she worked in corporate finance specializing in bankruptcy.
As an entrepreneur and advisor, Arevalo focuses on blending digital and social strategy with technology and entertainment to create, grow, and engage communities for brands. With over 15 years of marketing expertise creating experiences for AT&T, Hasbro, EA, and the Walt Disney Company among others, he serves as the Co-Founder and Chief Innovation Officer at Loot Crate, Inc.’s #1 fastest growing private company in America and premiere award-winning fan commerce subscription service. He serves on the advisory board for the Subscription Trade Association and others, collaborating and providing insight around fandom and brand development. He is a father, a foodie, an 80s culture junkie, and an avid gamer who is always on the lookout for unique items to expand his collection of Admiral Ackbar merchandise.
Dan has been with Moosejaw.com (now a subsidiary of Walmart) for the past 6 years, most recently as the Chief Marketing Officer. He oversees all the company’s marketing initiatives including: SEM, SEO, Email, Photo, Video, Graphic Design, Content Production & Publishing, Social Media, Brick and Mortar marketing, catalogs, direct mail, A/B testing, and data analytics.
Prior to Moosejaw, he was a Sr. Director overseeing Drugstore.com’s health category sites which were eventually acquired by Walgreen’s. He has held a number of senior product, digital marketing, and finance roles at Market Leader (acquired by Zillow) and Microsoft. He holds a Master’s of Business Administration from The Harvard Business School and a Master’s Degree in Middle Eastern History from Harvard University.
As the CEO and founder of SMK Workforce Solutions, Scott’s mission was to create an organization focused on helping companies focus on their customer and employee experiences consistently.
Scott is responsible for setting the vision for SMK, leading the organization’s strategic services and building client and partner relationships to drive value for our clients.
Scott started his career as a college intern with JC Penney and has been recognized for a host of breakthrough initiatives during his tenure with major retailers including Federated Department Stores, Victoria’s Secret and Ann Taylor.
Ana is the Co-founder and Head of Business Development at Pop Up Mob; a retail development agency in Soho. It was through Ana’s innovative thinking and entrepreneurial spirit that this vision of disrupting and evolving the retail industry in New York City came to life. Ana graduated from Boston University with a degree in Manufacturing Engineering, and holds a Masters Degree in Product Design from Domus Academy in Milan, Italy. For Carmen, Ana and her creative team have taken the lead on branding design strategy and lay-out, with a meticulous attention to detail.
Over the course of his visionary career, Dan Hodges has had a role in shaping each new and emerging technology and bringing it to market to impact consumer relations in the realms of cable television programming, digital advertising, video on demand, interactive television, mobile advertising, IOT, AI and the experience economy.
In 2014, Hodges founded Consumers in Motion (CIM), after his astounding success using mobile technology to support and educate the US State Department to reach civilians when the infrastructure went down in the 2010 Haiti earthquake. As word of Dan’s success with the State Department at Mobile World Congress spread, he began to be flooded with offers from Fortune 100 companies to do the same for them. CIM has since worked with thousands of executives to improve their companies’ digital performance.
Sensing an emerging need for brick-and-motor retail experiences, his most recent collaboration is a strategic partnership formed in 2016 in association with the National Retail Federation. CIM created immersive learning experiences for retailers at the event and while visiting innovative retailers in New York City. The instant success measured in the sale of NRF Retail Store Tours tickets at the NRF Conventions in Las Vegas and New York, was an indicator of the public’s interest in curated retail experiences.
Hodges decided to create the brick-and-mortar platform Fashion Week Store Tours (FWST). Launched in September 2018 during New York Fashion Week, it was the first curated experience through New York City’s best retail and fashion companies. FWST became the perfect complement to NYFW activities for the engaged consumer offering immersive brand DNA learning guided by industry experts.
Daniel Hodges started his career in advertising, working with such industry giants as Irwin Gotlieb. A decade later, he joined Discovery Communications, where he had the opportunity to work with John Hendricks, Discovery’s founder. As a core part of the sales team, he helped Discovery boost its revenue from one hundred million dollars to one billion dollars in seven years. National Public Media CEO Gina Garrubbo, who has known Dan for twenty-five years, calls him “the kind of person who sees five to ten years into the future with all the detail needed for a successful business.”
Hodges next vision was of a world in which digital marketing and commerce superseded traditional bricks-and-mortar establishments. Foreseeing this next wave of growth, Hodges founded his own consulting company to help forward-looking businesses transition to digital. Because of his growing reputation as a digital innovator, Enpocket recruited Daniel Hodges in 2006 to run the largest mobile-only sales force in the United States. When Nokia purchased Enpocket a year later, he became head of what was then the largest mobile-only sales force in the world. He spent the next decade reimagining the world of mobile advertising.
He speaks regularly at conferences and events all over the world, advising business audiences on the implications of rapid technological changes for both themselves and their customers including World Bank, US Department of State, Harvard Business School, GSMA Mobile World Congress,National Retail Federation: Big Show, National Association of Broadcasters, South by Southwest,Mobile Marketing Association.
Following earning his Master’s of Science in HR Mgt. and Labor Relations, Ray started his retail career at NIKE Inc. in 1992 when NIKE had a fleet of 40 stores. Held a multitude of field leadership roles at NIKE and assisted in the roll out of the NIKETOWN concept and Factory Store expansion. In 2004, two years following the NIKE acquisition, Ray transferred to the CONVERSE brand, and started CONVERSE Retail from scratch to 50 stores and multiple concepts in 5 years. Joined the COLE HAAN team in 2013, to lead the retail division through private acquisition and brand transformation. Married to his college sweetheart Kristen for 27 years. They have grown 3 young men together and reside in Bedford, NH.
John joined Pandora in late 2015 to lead the newly formed retail vertical that supports efforts with key strategic partners in this business sector. His role involves presenting Pandora’s platform capabilities to the retail industry, collaborating with internal product development teams to ensure they are providing the best solutions for retail clients and also advising the selling organization on how best to address the needs of all sub-categories within the industry.
Prior to joining Pandora, he served as AOL’s Retail Category Development Officer for two years, leveraging his 25+ years of retail and brand marketing experience to grow revenue and exposure for AOL in the retail vertical.
Before joining AOL in 2013, John served as SVP-Group Client Director at MediaVest overseeing local and national publishing strategies in support of the Walmart and Sam’s accounts. He also led operations, finance, business intelligence and client relations for the account and acted as an advisor for other retail clients in the agency.
Previously, he served as Group VP of National Marketing Strategy and Campaign Planning for Macy’s Inc., where he provided leadership in building marketing strategies and national brand campaigns in support of the Macy’s nameplate. Prior to Macy’s, John was VP of Marketing Planning & Administration at Ann, Inc., and VP of Marketing Planning at Bloomingdale’s.
Earlier in his career, John held various finance, marketing and merchandising management positions at The May Department Stores Company, McDonnell-Douglas Aircraft and Anheuser-Busch in St. Louis. In addition to his current role at Pandora, he serves on the advisory board of two start-ups, Oculus360 and Local Store Identity, Inc. (LSI).
John is a native mid-westerner and graduated from Southern Illinois University with degrees in both finance and marketing. Outside of the office, he enjoys the great outdoors, is an avid gardener and has a special passion for animals. John has lived in New York, NY since 1995.
Sharon is responsible for leading and elevating the direction for new Global store concepts, ensuring strong storytelling, consumer-centered design and retail environments that create an evolved omni-channel brand experience. Sharon will lead, develop and grow the global store development team to create a more diversified retail landscape including pop-up shops, concept shops, and temporary shops.
Before joining UA, Sharon was a Global Retail Leader and Lifestyle Studio Director in Gensler’s Atlanta. She led all activities of the office’s retail and brand design studio and focused on creating a culture of design that emphasizes inspiration, openness, collaboration, knowledge and recognition, while ensuring design projects are focused on client needs. Since Sharon joined Gensler in October 2014, she has been instrumental in bringing several new clients to the firm: Chick-fil-A, Coke Retail, Vera Bradley, 365 by Whole Foods Market, Bridgestone, Hudson Jeans and SunTrust, as well as, expanding services for existing clients: Sarah Cannon, Great Wolf Resorts and Carulla. The Vera Bradley SoHo Flagship store was recently recognized by ASID GA winning Gold for Contract Retail.
Peter Trepp is a technology executive, investor, advisor, former investment banker and the author of The New Rules of Privacy: How to Build Loyalty with Connected Customers in the Age of Face Recognition and AI. He is the CEO of FaceFirst, a recognized leader in the global facial recognition market that provides AI-enabled security and consumer experience solutions to commercial and government organizations.
Prior to joining FaceFirst, he helped numerous technology companies achieve successful exits as a co-founder, executive and advisor, including CSC’s acquisition of ServiceMesh, BlackLine’s sale to Silver Lake Sumeru, and RedHat’s acquisition of Inktank.
Peter’s thought leadership on AI, technology and privacy has appeared in the Wall Street Journal, Bloomberg, Digital Journal, Education Week, Business Insider, New York Times and elsewhere.
Scott Emmons brings his expertise in innovation to the role of Chief Technology Officer at TheCurrent Global, where he oversees an ever-expanding ecosystem of startups and tech partners from around the world, managing their integration with brand and retail clients across fashion, beauty and tech. He comes from the Neiman Marcus Group, where he founded and built the innovation lab (iLab) in 2012, using it as a basis to elevate technology innovation to be a core value at the company. Scott was responsible for evaluating, designing, testing and piloting cutting-edge technologies and applications for luxury retail.
Steve is the Head of Retail Development for Adore Me – a disruptive e-commerce startup revolutionizing the lingerie industry by creating fast-fashion, affordable, inclusive intimates – dubbed the online Zara of lingerie.
Steve leads Adore Me’s retail development and expansion strategy. He drives the rollout of all new stores, helps the brand refine its retail concept, and is the lead for all topics related to retail, real estate, construction and capital spend.
Steve has extensive experience from the retail industry. Prior to Adore Me, he spent 12 years as the President & COO of Charming Charlie. He also served as Vice Chairman & CFOO for the Stage Stores, and spent nine years as the COO at Hit or Miss.
Todd A. Sasala, Vice President, Information Systems Cedar Fair Entertainment Company. Over twenty years of technology leadership experience in the leisure and entertainment industry. Responsible for strategy development, operations and technology delivery.
Cedar Fair is a publicly traded partnership headquartered in Sandusky, Ohio, and one of the largest regional amusement-resort operators in the world. The Company owns and operates 11 amusement parks, three outdoor water parks, one indoor water park and five hotels. Its parks are located in Ohio, California, North Carolina, South Carolina, Virginia, Pennsylvania, Minnesota, Missouri, Michigan, and Toronto, Ontario. Cedar Fair also operates the Gilroy Gardens Family Theme Park in California under a management contract. Cedar Fair’s flagship park, Cedar Point, has been named one of the “Best Amusement Parks in the World” in a prestigious annual poll conducted by Amusement Today newspaper.
In his role at JLL, Matt is responsible for leading and growing the emerging Retail/E-commerce Distribution practice group, focused on helping large retail clients optimize their supply chain networks with a specific focus on e-commerce growth.
Prior to joining JLL in the summer of 2016, Matt served as director of Walmart’s non-retail real estate portfolio and led the development of the initial e-commerce distribution network for Walmart.com. During his career with Walmart, Matt oversaw the retail giant’s 148 million SF industrial and office portfolio and led acquisitions of over 20 million SF.
Matt brings and array of knowledge from his previous career and offers subject matter expertise in real estate valuations, asset and property management, retail, office and industrial acquisitions and dispositions, business and economic incentives, site selection and project management.
Since joining JLL, Matt has provided consulting and brokerage services to a number of major US retailers. He is also a frequent speaker/presenter at industry events across the county.
Education and Affiliations.
▪ Realty Emerging Leader (Walmart)
▪ Construction Engineer (Army National Guard)
▪ Arkansas Pro Bono Partnership Recognition
▪ J.D. Law – University of Arkansas at Fayetteville
▪ M.B.A. Business – Webster University (with honors)
▪ B.A. Government – Nicholls State (Magna Cum Laude)
Shlomo Chopp is the managing partner of Case Equity Partners and creator of the Shopping Fulfillment Center (SFC) concept. Over the course of his career, Shlomo has advised and/or been involved in acquisitions workout, leasing, management and debt restructuring involving over $2 Billion worth of commercial real estate properties. Case and its affiliates manage several hundred million dollars worth of assets.
Shlomo arrived at the SFC model via critical analyses of property investment opportunities. Retailer bankruptcies and evolving prototypes seemed to rule out shopping centers, and while industrial real estate has experienced demand and value growth, much of its tenants have yet to prove sustainable profitability. However, by combining agile retail shops with a last mile fulfillment center, digital and physical native retailers can plug and play into an ecosystem that increases sales, reduces fixed costs and promotes profitability.
Shlomo and his family reside in the Hudson Valley region of New York. He often volunteers his time to help community organizations with strategic and other initiatives.
Tom is a retail designer and creative director focused on brand development, graphic communication, environments design, and implementation (A&E). His career spans over 30 years and is distinguished by industry awards and, more importantly, industry results for some of the best-known brands in the world as well as emerging brands.
Tom is a graduate of The Cleveland Institute of Art with a Bachelor of Fine Art degree in Industrial Design.
His diverse client list includes projects for: Whole Foods Market, Walmart, Chick-fil-A, Office Depot, Oakley, Krispy Kreme, Buffalo Wild Wings, The Home Depot, Kroger, Mizuno and ExxonMobil.
Tom’s experience includes projects in the U.S., Canada, Europe, South America and Asia. Tom has been published by DDI, Convenience Store News and Future Forum with
design awards from Chain Store Age, ISP/VM+SD and Shop! Awards Competitions.
With over 18 years of retail experience, Linda led American Kiosk Management to amass over 600 staffed locations, 1800 employees and 1000 automated stores throughout North America, Australia and New Zealand. Under her leadership, along with Max James and team, they sold over $1.7b in sales in Proactiv and became the largest owner-operators in the world. In 2017 Linda led the wind-down of American Kiosk Management and started International Retail Management.
International Retail Management introduces new brands through pop-up locations in shopping centers, store-in-store, airports, military bases and other retail distribution. International Retail Management Grou,(IRG) is truly a “One Stop Shop” for any company looking to launch in retail or simple “test” their concept
Linda is a hands-on leader and loves being out in the field with her team members working directly with the customers and showing her team how success starts with providing great customer service. Linda is most proud of her team and how everyday they make a difference in the lives of their customers.
Linda was also featured in Daymond John’s NY Times bestselling book, Rise and Grind.
Linda is a philanthropist and supports multiple charities including Steve Young Foundation, Alice Coopers Rock Teen Center and has been involved with St Jude’s Children’s Research Hospital for 20 years. Linda is currently in her 12th year of service as a member of the Leadership Advisory Board for St. Jude Children’s Research Hospital. Linda believes that giving back is everyone’s responsibility and “To whom much is given, much is expected”.
Linda is an active member and frequent speaker for Industry Associations and holds the distinction of Certified Leasing Specialist (CLS) and Certified Retail Executive (CRX). Linda was the Co-Chair of the 2014 and 2015 SPREE-RECON convention and continues to serve on the planning committee.
Greg Portell is a partner with A.T. Kearney, where he is the global lead for the Consumer Industries & Retail Practice. He is also the global leader for the firm’s accelerated transformation offering focused on quickly unlocking shareholder value.
Greg has over 20 years of management consulting experience working with some of the world’s most influential consumer-centric companies that seek his counsel on emerging topics including rapid earnings expansion, zero-based budgeting, consumer marketing and content management. A sought-after speaker, Greg is also a frequent contributor with Bloomberg, CNBC, Yahoo! Finance, and the Wall Street Journal among others.
John Payne has over 20 years of experience in the sports and entertainment industries and has been a lead innovator in the digital media field for more than fifteen years. Prior to his establishment of Monster XP, Mr. Payne prevailed in sales for the San Antonio Spurs and later served as the Director of Corporate and Broadcast Media Sales for RDV Sports working with professional teams such as the Orlando Magic (NBA) and the Orlando Solar Bears (NHL). After much proven success in these fields, John moved on to digital media where he set and continuously increases the standard for greatness within the industry. As the interactive digital world persistently evolves and makes its mark as the dominant trend in advertising, top media companies and retailers across the globe rely on Mr. Payne’s expertise and digital vision to help pave the way for the future.
In addition, John Payne is widely known for his philanthropic leadership, demonstrating his dedication to others in our community by giving much of his time and support to local organizations such as the Ronald McDonald House, Boys & Girls Club, Jarrett’s Joy Cart and Mending Hearts. John is a graduate of Southern Methodist University and currently resides in Winter Park with his wife, Deanne, sons, JP and Parker and daughter, Ava.
Joseph Scaretta is an entrepreneur, C-level executive, innovator, brand builder and experiential retail strategist. He has deep roots in experiential retail dating back to his days at Sports Authority. Scaretta has become highly successful at growing brands from the ground up through creative niche services, starting with the first company he co-founded, Empire Facilities. As Co-CEO & Founder of CS Hudson, he drives and delivers on the company’s strategic vision developing cutting edge services and innovative programs staying at the forefront of retail. A strong proponent of corporate social responsibility (CSR), he created Pop-Ups for Good, CS Hudson’s CSR program which creates immersive in-store experiences to highlight local nonprofit groups. Scaretta has appeared on or contributed his expert insights to various media outlets including CNBC “Your Business”, Bloomberg and Crain’s New York. He is a proud member of the International Council of Shopping Centers (ICSC) planning committee and a member of the Retail Design Institute.
Deborah Weinswig is CEO and Founder of Coresight Research, a research and advisory firm specializing in disruptive technologies reshaping today’s retail landscape. Coresight Research has a global presence spanning the US, Europe and Asia, including deep expertise in the fast-changing China market.
Weinswig serves on the board of directors for Goodwill Industries NY/NJ, GUESS?, Inc., Kiabi, Street Soccer USA and Xcel Brands, Inc. She is on the advisory board of the World Retail Congress and Retail Analytics Council and a mentor for several accelerators.
Weinswig is a Certified Public Accountant and holds an MBA from the University of Chicago.
Passionate about retail, Djamel Toubrinet strives to help retail brands seize new growth opportunities locally and internationally and, equally important, convert every possible sale, be it online or in-store.
He is currently Senior Product Marketing Manager for the Americas at Cegid, the world leader in retail management and POS software.
Aside from work, Djamel has three passions: dance, soccer and languages. For two years, he was a member of “Vagabond Crew”, a World Champion break dance company, and participated in many international competitions. In his spare time, he plays soccer and takes advantage of the diversity Montreal has to offer to practice his foreign language skills.
Djamel received a Master’s degree in International Trade from Université d’Angers, France, and a bachelor’s degree in Applied Languages from Belmont University, USA, and TEC de Monterrey, Mexico. He is fluent in Arabic, French, Italian, Spanish, and English.
Pat Suh is the Vice President of Client Success at Affirm, leading the client services, implementation, and technical support teams. Her teams partner with top brands such as Peloton, Wayfair, and Casper to optimize Affirm’s digital financing solutions within the retailer’s consumer buying experience. Previously, Pat led global customer success and technical teams at Microsoft and Skyhigh Networks (recently acquired by McAfee). Pat received her B.S. in Computer Science from Stanford University.
John M. Greening joined IMC as an associate professor in 2000 and has taught classes including Brand Communication Decisions, Brand Content in a Social World (co-taught with Bob Scarpelli) and Summer Immersion Quarter. Greening also serves as brand strategy advisor for any student requesting help in creating personal brands. Outside of Northwestern, John is committed to the development and execution of new businesses and is involved with start-ups in the restaurant, vitamin, job placement and addressable television.
Prior to joining Northwestern, John spent 27 years at DDB Chicago. In his time at DBB, he held many positions including Executive Vice President and Director of Client Services as well as the Worldwide Account Director for the Anheuser-Busch account in the U.S. and 22 other countries. During that time he led the team that produced popular Budweiser campaigns such as the “Frogs,” “Ants,” “Spuds MacKenzie,” “The I love you, man,” “Yes, I am” and “Whassup.” These efforts helped Anheuser-Busch increase its share of sales as well as share of the alcoholic beverage margin pool for seven consecutive years.
John speaks frequently to industry as well as student groups. He was named Teacher of the year in 2009. He is often quoted in the New York Times and Wall Street Journal and has made numerous appearances on the Today show as well as Chicago public Television. In addition, John participates in several non-profit boards in the Chicago focusing on homeless, the poor and education.
Bill Quinn is Vice President, Digital Commerce for Hibbett Sports. He joined Hibbett in 2016 and was hired to develop and launch the company’s first e-commerce business. His overall responsibilities include managing Hibbett’s Digital and Marketing Teams. Since Bill joined the company, Hibbett has launched a successful and fast growing ecommerce business. Hibbett has also revamped its loyalty program substantially improving member acquisition and purchases. Quinn is passionate about his work and takes great pride in building successful online businesses. He has 14 years of Digital experience and over 20 years of professional experience. His approach to growing Digital businesses also leverages the many other roles he has had in sales, marketing, process improvement/operations, merchandising & customer service. Prior to joining Hibbett, Quinn was Vice President, Digital for David’s Bridal in Pennsylvania and before that he was Executive Vice President, Chief Marketing Officer for 24 Hour Fitness in California. Quinn earned his BA degree at Vanderbilt University, his MBA at Duke University and a Certificate of Web Design at Temple University. Born in New York City, Quinn has lived in multiple cities throughout the US and abroad. He currently resides in Birmingham, Alabama with his wife, Marissa and their two children, Amelia and Wilson.
Founder, CEO and President of Lyons Consulting Group (LYONSCG, Part of Capgemini). Rich is responsible for leading the company’s strategy and vision as well as working closely with customers. LYONSCG is a leading digital agency and global commerce service provider. From creative to technology to marketing, we offer a comprehensive set of services to help retailers and brands craft successful digital commerce strategies, put them into practice, and continually optimize them for long-term success.
Prior to founding LYONSCG, Rich served as Vice President of Sales for divine, Inc. in Chicago, responsible for the largest and most profitable professional services region in the firm, generating over $40M annually. He served in that same role as part of marchFIRST and Whittman-Hart. He joined Whittman-Hart in January of 1995.
Rich graduated Summa Cum Laude with a BSEE from the University of Michigan and holds a M.B.A. from J.L. Kellogg Graduate School of Management at Northwestern University.
Melissa’s entire career has been dedicated to helping brands prepare for the next evolution of retailing, through back office enablement and customer centric processes. As the Head of Retail Solutions, North America at Klarna, Melissa’s primary focus is helping merchants create next generation customer experiences through the use of payments and omni-channel selling. Previously, Melissa has worked both within retail brands leading IT teams focused on omni-channel evolution, as well as at software companies providing cutting edge retail solutions.
Chris is a leading expert and influencer in omnichannel retailing, with nearly 20 years of experience across nearly every discipline within retail. Currently, he is the CEO and founder of Omni Talk, one of the fastest growing blogs in retail, and of Third Haus, a retail lab in Minneapolis. Prior to starting Omni Talk and Third Haus, Chris was the vice president of Target’s “Store of the Future” project and also the vice president of merchandising for home furnishings on Target.com. He began his career at Gap, Inc. and holds a BA from Stanford University and an MBA from the Harvard Business School. He also currently sits on the advisory boards of Xenia Retail and Delivery Solutions.
Staci is a strategic, hands-on thought leader who has been managing creative teams in both agency and corporate environments for more than 20 years. Strong relationships, client service, and organizational development are some of the tools she employs for solid results. Her personal style blends efficiency, inexhaustible commitment, and personal engagement to build a focused, productive, and passionate team. Staci was self-employed for almost 10 years, leading creative operations for a creative agency in Atlanta. Her experience crafting and building brands spans leadership positions at Newell Rubbermaid, Mellott & Blue, and Ocozzio Inc.
Drawing on her deeply layered experience, Maggie gives Big Red Rooster clients effective and actionable strategies that serve as clear roadmaps to success. She advises each client with empathy and relevance utilizing her mix of research, strategy and innovation to build, guide and grow their brands. Maggie is adept at using brand research to uncover insights that drive design forward. She has a passion for building brands from the ground up – developing brand pyramids, new brand and product concepts, and crafting comprehensive brand architecture frameworks. Brands that have benefited from her forward-thinking approach include Prilosec, Dole, Jim Beam, Pinnacle Vodka, Nutri-Grain, Special K, Speck, Dove, and Suave.
Over the past 25 years, Gary has played a leadership role in the high-tech industry founding, investing and managing a number of companies in the health, marketing, social media, retail, blockchain and financial sectors. He is presently the CEO and Co-Chair of CBx, a vertically integrated cannabinoid company. He is a six-time recipient of the Deloitte Fast 50 Award and was recognized as the “2013 Mobile Commerce Evangelist of the Year” and “2014 US Retail Innovator of the Year.” Gary is a Simon & Schuster NYC award-winning author with titles that include “THE IMPULSE ECONOMY,” “FAST SHOPPER, SLOW STORE” and is presently writing a book on the AI called “IF THINGS COULD SPEAK.” He is President of the Canadian Lenders Association and the Global Director of the Location Based Marketing Association. He is the recipient of the Macromedia People Choice Award, Retail Touchpoints Customer Engagement Award, as well as the Dodge Foundation Award for Innovation. In 2002, Gary ran the first cross-carrier short code campaign in North America. In 2006, Gary founded and chaired mobile committee for the Interactive Advertising Bureau (IAB) helping to establish a joint task force between the IAB, Mobile Marketing Association (MMA) and the Media Rating Council (MRC) to develop global, auditable mobile measurement standards for which he received an IAB award for industry excellence in 2009. Gary was elected for three terms as the Chairman of MEF North America. During this period he develop a mobile commerce practice to better service payment vendors, retailers and content owners for which he received a MEF award for industry excellence in 2010. Gary is alumnus of Columbia University in New York and the Stanford University Center in Yokohama, where he was the recipient of the Asia and Japan Foundation Fellowships. http://www.ifthingscouldspeak.com/
Gwen Newland is a Design Director for Chick-fil-A. She joined their Restaurant Development Team in 2013. With a group of designers across the country, her team designs restaurants that lead the fast food industry in sales and volume while creating stages for human connection where the transaction of a chicken sandwich is delivered with an abundance of service and a genuine ” my pleasure”.
For over 25 years Gwen has designed food retail experiences and led multi-discipline creative teams. Her experience prior to Chick-fil-A includes two Texas local favorites Focus Brand’s Schlotzsky’s and regional grocery company H-E-B. Working on brands with strong local roots and exceptional guest loyalty was a great launching pad for the work she does at Chick-fil-A. With a degree in architecture, her journey started in the design studio of an architectural firm and quickly transitioned to a corporate design teams. Known for needing a marker and sketch paper in hand to fully express herself, she loves creative collaboration, envisioning new brand environments and finds happiness in discovering the coolest of cleverly designed retail experiences.
Bryan is an accomplished retail executive, visionary customer-centricity entrepreneur, and Mobility, Clienteling, Loyalty, IoT, Personalization, CRM expert with more than 30 years of retail and retail technology experience. In his leadership roles at ImageWare Technologies, Symbol Technologies, Retaligent and Clientricity, he’s led strategic, transformational management consulting engagements and designed and implemented next-generation customer-focused digital technology solutions for many of the world’s most recognized brands.
Brian Young is a consultant and innovator who helps retailers deliver technology solutions that improve operational processes, increase customer experience, and position for the future. He leverages his over 20 years of experience in optimizing operational and financial situations to create value for his clients. Brian also works internally within Toshiba on portfolio direction and investment on innovative solutions. He is active in the startup community and constantly evaluating new and interesting technologies. Before joining Toshiba, Brian leveraged his knowledge in finance, risk management, engineering, and consulting to help businesses improved their operational performance and position themselves to increases profitability. He has worked with many of the largest organizations in the world and collaborated with the startup community as well. Brian spends his personal time with his wife and two children who keep him busy with their love of sports. He loves being on the water and still plays soccer and basketball whenever he has the chance.
Kathleen Joyce, Retail RFID Lead, is recognized as a “trailblazer” as she takes on global implementation across 400+ owned-and-operated retail locations. For the past 3 years, she led strategic and operational flow optimization projects in supply chain. Before that, as a certified internal auditor, she monitored key financial and operational controls.
As the Head of US Partnerships at Klarna, Lindy works with platform partners such as Magento and Shopify, as well as agency partners, to ensure strong integrations of Klarna’s solutions and a ‘smoooth’ onboarding for retailers. Ms. Crea has more than 17 years of experience in business process and system implementations, and sales and marketing optimization. Since earning an MBA from IESE Business School in Barcelona in 2007, she has worked internationally in the US, Europe, and Africa. She currently lives in Boulder, Colorado and escapes to the mountains whenever possible.
Pedro Alves is the founder and CEO of Ople Inc., a company that uses artificial intelligence to build artificial intelligence (AI). Pedro loves data science and has spent the past seventeen years working in the area of artificial intelligence – spanning predicting, analyzing and visualizing data across social media content, photos, genomics, insurance fraud/costs, social graphs, human attraction, spam detection, and topic modeling to name a few. Realizing that he was learning by observing how algorithms learn from processing different models, Alves discovered that data scientists could benefit from AI that mimics this behavior of ‘learning to learn to learn.’ Thus, Ople was founded with the vision of advancing data science to make it accessible to domain experts in the business.
Alves studied Ph.D in Computational Biology from Yale University and is an active speaker and advisor within the AI community.
Carson Finkle is the CEO of Tenth Street Hats based in Los Angeles, California. Carson believes people buy brands, not products, and that it’s the job of companies to deliver a long lasting, memorable experience to their customers. For the past two years Carson has harnessed a strong focus on the customer experience through utilizing and implementing technology in its various facets. Finkle recently implemented augmented reality (AR) functionality on the Tenth Street Hats website through a partnership with Vertebrae. The differentiation has propelled the brand by providing an unprecedented web and mobile customer experience, and in turn driving and increasing more purchases.
Rita is Co-founder and Chief Operating Officer of Pop Up Mob. Rita moved from her native Lebanon to New York in 2015 to venture into the experiential marketing industry through pop up experiences. Her leadership skills and creative thinking have allowed the Company to grow and develop.
Rita graduated from the American University of Beirut (AUB) with a degree in Business Administration and Entrepreneurship. Although based in New York, Rita’s projects and client portfolio take her around the world, which allows her to develop a sharp eye when it comes to spotting what customers want next, before even they know it.
Laura brings over 20 years of marketing communications and advertising experience delivering award winning data-driven, omni-channel marketing programs to her clients.
Early in her career she was a Leadership and Creativity consultant working with companies supporting leadership excellence and paving the way for innovation. As the landscape of communications and marketing evolved, so did her career into digital marketing and strategy working with brands such as The Coca-Cola Company, Kroger, Chick-fil-A, AT&T, Equifax, Havertys and others.
Her recent work has focused on brand strategy and data-driven marketing solutions through the power of storytelling. Bringing empathy into action for brands such as FedEx, Regions Bank, Vanderbilt University, Williamsburg, VA Tourism and others.
Laura’s varied experience has allowed her to use her creative thinking with a problem-solving mindset. Always believing there is a solution to every problem – it just might not be right in front of you.
Laura has a passion for building and leading high performing teams. She sees herself as a coach to help all team members reach their highest potential.
Mark joined 4R Systems just over 6 years and is a member of the executive management team responsible for driving the global sales and marketing strategy. His career brings over 18 years of experience in retail supply chain & merchandising technologies. Prior to 4R he was a Principal with Capgemini US Consulting responsible for large scale retail transformation projects. Previously, Mark was Sr. Solution Architect & Senior Manager at Accenture where he had global responsibilities for selling, designing and mobilizing supply chain BPO operations. He began his career with British Airways and then joined Manugistics UK where he transferred to the US and subsequently JDA in 2006 and continued a 10-year career in the supply chain technologies industry.
John Harmon is a Senior Analyst in the New York office of Coresight Research, specializing conducting research on retail technology. Prior to joining Coresight, he worked for CCG Investor Relations as a Senior Account Manager in New York and Beijing. Prior to that, he worked for over ten years as a sell-side equity research analyst, most recently as a senior analyst at Needham & Co., covering telecommunications and electrical equipment. John holds a MS in engineering-economic systems, a BS in electrical engineering, and a BA in German Studies from Stanford University.
Debbie Hauss, Executive Director, Content, Retail TouchPoints
Debbie recently shifted her role to Executive Director of Content after more than 10 years as Editor-in-Chief. She manages all content for Retail TouchPoints events and oversees the Retail TouchPoints Advisory Board. She also contributes to Retail TouchPoints reports and articles for the Retail TouchPoints web site and 3 weekly e-newsletters with an audience of more than 60,000 retail executives. Debbie has worked as an editorial manager, writer and editor in various industries for more than 28 years. She has served as the Managing Editor for Retail Information Systems News, the Chief Content Editor for Parentgiving.com, and a Project Manager and Copy Editor for a Lexis Nexis web site called lexisONE.com. In her spare time, she is a runner, having completed 15 marathons.
Alex Yan is a Business Development Manager for Alibaba Cloud. Since joining the company, Alex has been responsible for all aspects of the company’s sales and business development. Including adding key accounts, developing and managing customer and partner’s relationships, providing improvements for key products. Prior to joining, Alex has worked for a startup company that leverages cloud infrastructure to deliver better logistics in both US and China. Alex was born and raised in Japan and moved to China for seven years, came to the US for high school and college, he is now working for Alibaba in the States to bridge cultures closer together and drive more businesses to success.
Adam founded FRESHeTECH in 2013. FRESHeTECH designs, manufactures and sell great consumer products with strong focuses on electronics, audio and the outdoors. FRESHeTECH products have been featured on Good Morning America, Shark Tank, The Today Show, The Wendy Williams Show, The View, The Talk, Extra, Fox & Friends, and over 10 other national TV shows. FRESHeTECH products have been available in over 2,000 retail stores including: Anthropologie, The Microsoft Stores, Hobby Lobby, 7/11s, Sam’s Club, TJ Maxx and more!
Out of FRESHeTECH’s success on Amazon, Adam founded Knoza Consulting. Knoza already has dozens of consulting clients ranging in size from a B2C outdoor accessory company selling units out of a garage to 9 figure brands. Regardless of the size or product, Knoza helps clients make more money selling on Amazon.
Chris Faught leads business development, product and market development efforts at Affirm to bring honest and transparent financial products to millions of consumers. Before Affirm, Chris was a fellow at Innovation Endeavors and an MBA associate at Facebook. Prior to business school, Chris was a consultant with Booz & Company. He received his MBA from Stanford and his bachelor’s degree from Carnegie Mellon University.