Retail TouchPoints is partnering with the new RetailX event (the co-location of IRCE, Globalshop, and RFID Journal Live! Retail) to present Retail TouchPoints Live! @ RetailX. With a hyper-focus on the next gen store, omnichannel strategies, and digital disruption Retail TouchPoints Live! will create a forum addressing the convergence of physical and digital shopping experiences.
The Smart Store, the Cashierless movement, the Pop-Up revolution
Facial Recognition, Location-based strategies, Analytics, AI and more
BOPIS, The Halo Effect, Store-To-Door and Last Mile
Join author and internationally renowned consumer futurist Doug Stephens for an amazing tour of the future, where every aspect of the retail experience as we know it will be radically transformed. From online and virtual technology to 3D printing and the internet-of-things, shopping is being redefined.
Far from spelling the end of retail however, these changes mark a profound new beginning. From online to bricks and mortar, the very concept of what stores are, how and why consumers shop them, and even the core economic model for revenue, are being completely reinvented—changes affecting retailers large and small.
Drawing on his latest research, Stephens will share what creative and courageous brands and retailers are doing today to completely reinvent their stores and their strategies to secure their place in the hearts and minds of tomorrow’s consumer.
Doug Stephens is one of the world’s foremost retail industry futurists. His intellectual work and thinking have influenced many of the world’s best-known retailers, agencies and brands including Walmart, Google, Home Depot, Disney, BMW, Citibank, and Intel. Doug is also listed as one of retail’s top global influencers by Vend.com.
Prior to founding Retail Prophet, Doug spent over 20 years in the retail industry, holding senior international roles including the leadership of one of New York City’s most historic retail chains.
Doug is the author of two groundbreaking books – The Retail Revival: Re-Imagining Business for the New Age of Consumerism (2013) and Reengineering Retail: The Future of Selling in a PostDigital World (2017) Doug is also the nationally syndicated retail columnist for CBC Radio and sits on the advisory boards of the Dx3 Digital Conference and the David Sobey Centre for Innovation in Retail & Services at St. Mary’s University.
His unique perspectives on retailing, business and consumer behavior have been featured in many of the world’s leading publications and media outlets including The New York Times, The BBC, Bloomberg Business News, TechCrunch, The Financial Times, The Wall Street Journal and Fast Company.
Doug speaks regularly to major brands and organizations across North and South America, Europe, Asia, The Middle East, and Australia.
Steve Dennis is a strategic advisor, keynote speaker and writer on retail innovation and the future of shopping. During a more than 30 year career as a C-level executive at two Fortune 500 retailers and as a consultant, he has worked with dozens of leading retail, luxury and social impact brands to inspire, catalyze and design their journey from boring to remarkable.
Steve has delivered keynote talks and led leadership workshops on five continents, sharing his unique take on what it takes to win in the age of Amazon, Alibaba and digital disruption. He is also a contributor to Forbes magazine, a Top 5 LinkedIn Retail Voice and has been named a leading retail industry influencer by multiple organizations. His perspectives and insights are regularly featured in the media including Bloomberg/Business Week, CNBC, CNN, Fortune, the Harvard Business Review, USA Today and The Wall Street Journal.
In addition to serving on for-profit and social impact advisory boards, Steve is the President of SageBerry Consulting. Prior to founding SageBerry, Steve was the chief strategy officer and SVP, multichannel marketing for the Neiman Marcus Group. Earlier in his career he held senior leadership roles at Sears, including VP, multichannel integration and VP/General Manager of a $600MM operating division.
Steve received his MBA from Harvard and a BA from Tufts University
A student of human behavior and natural storyteller, Ed has engaged customers for companies like AT&T, The Home Depot, Smithsonian, La Quinta, Stainmaster, Porsche, Reebok, and Shell by taking a scientific approach to understanding why people act, behave, shop, purchase and remain loyal to certain brands. Ed knows that it takes both data and creativity to craft memorable, meaningful experiences that customers crave. The tools he uses range from the fantastical to the practical, but one thing is for sure…he is the biggest advocate that a shopper could ask for.
Laura has been focused on creating meaningful retail experiences that bridge home, life and store for over 25 years, both as a consultant and within the walls of the most lauded global agencies. Her experience is multifaceted, ranging across brand planning, digital engagement, store design, CX and retail innovation. She believes passionately that good brands do not make promises—they deliver experiences in unique and compelling ways. Done right, it is this that builds irrational brand (and store) loyalty. With this philosophy, tied to her tireless passion, she has become an author, teacher, industry sage, cheerleader—and now HighStreet Collective Co-Founder.
She has worked with brands such as AT&T, Toyota, Best Buy, Coke, L’Oréal/Lancôme, Lowe’s, Stainmaster, Office Depot, Foot Locker, 7-Eleven, EJ Gallo and Unilever. Her book “Lighting up the Aisle: Practices and Principles for In-store Digital Media”, was the first how-to resource for how retail brands can harness technology to reinvent their in-store experience and is still utilized as required reading by many universities and corporations today.
Jeffrey is a business focused technology strategist with a passion for generating company results through process change and technology innovation. His experience includes both managing e-Commerce and SaaS businesses and consulting with clients on their growth strategies, business and operating models, customer and market strategies. Jeffrey also has extensive experience in helping IT and Engineering organizations make the transition to agile development and DevOps methodologies. Jeffrey’s combination of consulting and operating experiences in North America, the EU and China enables him to bring a unique perspective to business challenges when partnering with his clients.
Melissa Gonzalez is the CEO of The Lionesque Group and author of The Pop Up Paradigm: How Brands Can Build Human Connections in a Digital Age with a relentless passion for helping brands and land developers reimagine brick-and-mortar. She is also The Chief Pop-Up Architect at 22 City Link, Virginia’s first smart city. A regular contributor on ABC LA Radio, Cheddar TV, Glossy, Shopify and Forbes, she is one of IBM’s Retail Futurists and she serves on Rutgers University’s Design Thinking Advisory Board. In 2017 she was awarded Design:Retail’s 40 under 40 for her work in pioneering the pop-up retail format and was awarded Retail Touch Point’s Retail Innovator of the Year.
Rafeh Masood is SVP and Chief Digital Officer at BJ’s Wholesale Club. He joined BJ’s in May 2017 and is responsible for driving the company’s vision and strategy for its e-commerce and omnichannel efforts. Masood oversees the digital technology portfolio along with the programs and initiatives that drive sales, showcase value and enhance convenience for members. BJ’s has recently expanded its offering of convenient online shopping options for members including Shop BJs.com – Pick Up in Club, Add-to-Card digital coupons, same day delivery, and the BJ’s mobile app.
Prior to BJ’s, Rafeh served as Vice President, Customer Innovation Technology at Dick’s Sporting Goods where he was responsible for store systems, strategy and applications, eCommerce, mobile, collaboration tools and emerging technologies across five retail brands. Previous roles included Vice President of Integrated Retail Solutions at Sears Holdings, Chief Procurement Officer and Head of Facilities Management at BAWAG PSK along with managing e-Sourcing programs and customer relationship management for several retail clients while at GNX (now Agentrics).
RIS magazine named Masood as one of the top ten movers and shakers in retail in 2017 and a pacesetter in retail technology in 2012.
Sharron Vanderbeek is a Canadian Ecommerce leader with a varied online sales career spanning audiobooks to adult diapers to baby gear. As Director of Ecommerce at the omni-channel retailer Snuggle Bugz, Vanderbeek manages “Canada’s Baby Store” with a focus on building supportive and informative relationships with new families that are navigating the early stages of parenthood.
Stephanie is the Vice President, Public Relations for ICSC and serves as the primary spokesperson discussing how retail real estate builds communities, fuels the economy, and inspires innovation. She is a graduate of the University of Denver Sturm College of Law and has worked in both the public and private sectors. Stephanie served a Governor, an Attorney General and three Secretaries of State while living in Colorado. Prior to entering the public sector, she worked in corporate finance specializing in bankruptcy.
As an entrepreneur and advisor, Arevalo focuses on blending digital and social strategy with technology and entertainment to create, grow, and engage communities for brands. With over 15 years of marketing expertise creating experiences for AT&T, Hasbro, EA, and the Walt Disney Company among others, he serves as the Co-Founder and Chief Innovation Officer at Loot Crate, Inc.’s #1 fastest growing private company in America and premiere award-winning fan commerce subscription service. He serves on the advisory board for the Subscription Trade Association and others, collaborating and providing insight around fandom and brand development. He is a father, a foodie, an 80s culture junkie, and an avid gamer who is always on the lookout for unique items to expand his collection of Admiral Ackbar merchandise.
Dan has been with Moosejaw.com (now a subsidiary of Walmart) for the past 6 years, most recently as the Chief Marketing Officer. He oversees all the company’s marketing initiatives including: SEM, SEO, Email, Photo, Video, Graphic Design, Content Production & Publishing, Social Media, Brick and Mortar marketing, catalogs, direct mail, A/B testing, and data analytics.
Prior to Moosejaw, he was a Sr. Director overseeing Drugstore.com’s health category sites which were eventually acquired by Walgreen’s. He has held a number of senior product, digital marketing, and finance roles at Market Leader (acquired by Zillow) and Microsoft. He holds a Master’s of Business Administration from The Harvard Business School and a Master’s Degree in Middle Eastern History from Harvard University.
As the CEO and founder of SMK Workforce Solutions, Scott’s mission was to create an organization focused on helping companies focus on their customer and employee experiences consistently.
Scott is responsible for setting the vision for SMK, leading the organization’s strategic services and building client and partner relationships to drive value for our clients.
Scott started his career as a college intern with JC Penney and has been recognized for a host of breakthrough initiatives during his tenure with major retailers including Federated Department Stores, Victoria’s Secret and Ann Taylor.
With over 20 years’ experience as a retail designer, Lisa has worked with many world-renowned brands, including Brooks Brothers, Calvin Klein and Giorgio Armani. She is now the Director of Showroom Design for the luxury custom storage brand, California Closets, where she is a member of the Senior Leadership team and Marketing Leadership team. Working with architectural design, in-store marketing and digital strategies, she is able to focus on elevating the customer experience through the built environment. While Lisa is adept at design, construction and vendor relationships, she is able to balance this with the creative story of the customer experience through the various stages of the California Closets journey.
She has spoken at the Swivel Marketing conference on Creativity and Brand Experience, shedding light on how creativity can find a home in the practical world of business. In 2015, she designed and taught a high school elective on Retail Design and Brand Awareness. In keeping with her creative side, she has written two screenplays and two television pilots, one in which was a finalist at the Sundance Institutes’ 2015 Episodic Lab.
Over the course of his visionary career, Dan Hodges has had a role in shaping each new and emerging technology and bringing it to market to impact consumer relations in the realms of cable television programming, digital advertising, video on demand, interactive television, mobile advertising, IOT, AI and the experience economy.
In 2014, Hodges founded Consumers in Motion (CIM), after his astounding success using mobile technology to support and educate the US State Department to reach civilians when the infrastructure went down in the 2010 Haiti earthquake. As word of Dan’s success with the State Department at Mobile World Congress spread, he began to be flooded with offers from Fortune 100 companies to do the same for them. CIM has since worked with thousands of executives to improve their companies’ digital performance.
Sensing an emerging need for brick-and-motor retail experiences, his most recent collaboration is a strategic partnership formed in 2016 in association with the National Retail Federation. CIM created immersive learning experiences for retailers at the event and while visiting innovative retailers in New York City. The instant success measured in the sale of NRF Retail Store Tours tickets at the NRF Conventions in Las Vegas and New York, was an indicator of the public’s interest in curated retail experiences.
Hodges decided to create the brick-and-mortar platform Fashion Week Store Tours (FWST). Launched in September 2018 during New York Fashion Week, it was the first curated experience through New York City’s best retail and fashion companies. FWST became the perfect complement to NYFW activities for the engaged consumer offering immersive brand DNA learning guided by industry experts.
Daniel Hodges started his career in advertising, working with such industry giants as Irwin Gotlieb. A decade later, he joined Discovery Communications, where he had the opportunity to work with John Hendricks, Discovery’s founder. As a core part of the sales team, he helped Discovery boost its revenue from one hundred million dollars to one billion dollars in seven years. National Public Media CEO Gina Garrubbo, who has known Dan for twenty-five years, calls him “the kind of person who sees five to ten years into the future with all the detail needed for a successful business.”
Hodges next vision was of a world in which digital marketing and commerce superseded traditional bricks-and-mortar establishments. Foreseeing this next wave of growth, Hodges founded his own consulting company to help forward-looking businesses transition to digital. Because of his growing reputation as a digital innovator, Enpocket recruited Daniel Hodges in 2006 to run the largest mobile-only sales force in the United States. When Nokia purchased Enpocket a year later, he became head of what was then the largest mobile-only sales force in the world. He spent the next decade reimagining the world of mobile advertising.
He speaks regularly at conferences and events all over the world, advising business audiences on the implications of rapid technological changes for both themselves and their customers including World Bank, US Department of State, Harvard Business School, GSMA Mobile World Congress,National Retail Federation: Big Show, National Association of Broadcasters, South by Southwest,Mobile Marketing Association.
Following earning his Master’s of Science in HR Mgt. and Labor Relations, Ray started his retail career at NIKE Inc. in 1992 when NIKE had a fleet of 40 stores. Held a multitude of field leadership roles at NIKE and assisted in the roll out of the NIKETOWN concept and Factory Store expansion. In 2004, two years following the NIKE acquisition, Ray transferred to the CONVERSE brand, and started CONVERSE Retail from scratch to 50 stores and multiple concepts in 5 years. Joined the COLE HAAN team in 2013, to lead the retail division through private acquisition and brand transformation. Married to his college sweetheart Kristen for 27 years. They have grown 3 young men together and reside in Bedford, NH.
Jack O’Leary is a Senior Analyst for eCommerce Insights at Edge by Ascential. Jack leads the group’s research on Ecommerce & Digital Ecosystems and also follows emerging digital technology disrupting today’s retail landscape. Jack’s insights on retail, technology, and eCommerce have been featured in the New York Times, Business Insider, Retail Touchpoints, Supermarket News, and GQ Australia.
John joined Pandora in late 2015 to lead the newly formed retail vertical that supports efforts with key strategic partners in this business sector. His role involves presenting Pandora’s platform capabilities to the retail industry, collaborating with internal product development teams to ensure they are providing the best solutions for retail clients and also advising the selling organization on how best to address the needs of all sub-categories within the industry.
Prior to joining Pandora, he served as AOL’s Retail Category Development Officer for two years, leveraging his 25+ years of retail and brand marketing experience to grow revenue and exposure for AOL in the retail vertical.
Before joining AOL in 2013, John served as SVP-Group Client Director at MediaVest overseeing local and national publishing strategies in support of the Walmart and Sam’s accounts. He also led operations, finance, business intelligence and client relations for the account and acted as an advisor for other retail clients in the agency.
Previously, he served as Group VP of National Marketing Strategy and Campaign Planning for Macy’s Inc., where he provided leadership in building marketing strategies and national brand campaigns in support of the Macy’s nameplate. Prior to Macy’s, John was VP of Marketing Planning & Administration at Ann, Inc., and VP of Marketing Planning at Bloomingdale’s.
Earlier in his career, John held various finance, marketing and merchandising management positions at The May Department Stores Company, McDonnell-Douglas Aircraft and Anheuser-Busch in St. Louis. In addition to his current role at Pandora, he serves on the advisory board of two start-ups, Oculus360 and Local Store Identity, Inc. (LSI).
John is a native mid-westerner and graduated from Southern Illinois University with degrees in both finance and marketing. Outside of the office, he enjoys the great outdoors, is an avid gardener and has a special passion for animals. John has lived in New York, NY since 1995.
Sharon is responsible for leading and elevating the direction for new Global store concepts, ensuring strong storytelling, consumer-centered design and retail environments that create an evolved omni-channel brand experience. Sharon will lead, develop and grow the global store development team to create a more diversified retail landscape including pop-up shops, concept shops, and temporary shops.
Before joining UA, Sharon was a Global Retail Leader and Lifestyle Studio Director in Gensler’s Atlanta. She led all activities of the office’s retail and brand design studio and focused on creating a culture of design that emphasizes inspiration, openness, collaboration, knowledge and recognition, while ensuring design projects are focused on client needs. Since Sharon joined Gensler in October 2014, she has been instrumental in bringing several new clients to the firm: Chick-fil-A, Coke Retail, Vera Bradley, 365 by Whole Foods Market, Bridgestone, Hudson Jeans and SunTrust, as well as, expanding services for existing clients: Sarah Cannon, Great Wolf Resorts and Carulla. The Vera Bradley SoHo Flagship store was recently recognized by ASID GA winning Gold for Contract Retail.
Peter Trepp is a technology executive, investor, advisor, former investment banker and the author of The New Rules of Privacy: How to Build Loyalty with Connected Customers in the Age of Face Recognition and AI. He is the CEO of FaceFirst, a recognized leader in the global facial recognition market that provides AI-enabled security and consumer experience solutions to commercial and government organizations.
Prior to joining FaceFirst, he helped numerous technology companies achieve successful exits as a co-founder, executive and advisor, including CSC’s acquisition of ServiceMesh, BlackLine’s sale to Silver Lake Sumeru, and RedHat’s acquisition of Inktank.
Peter’s thought leadership on AI, technology and privacy has appeared in the Wall Street Journal, Bloomberg, Digital Journal, Education Week, Business Insider, New York Times and elsewhere.
Scott Emmons brings his expertise in innovation to the role of Chief Technology Officer at TheCurrent Global, where he oversees an ever-expanding ecosystem of startups and tech partners from around the world, managing their integration with brand and retail clients across fashion, beauty and tech. He comes from the Neiman Marcus Group, where he founded and built the innovation lab (iLab) in 2012, using it as a basis to elevate technology innovation to be a core value at the company. Scott was responsible for evaluating, designing, testing and piloting cutting-edge technologies and applications for luxury retail.
Steve is the Head of Retail Development for Adore Me – a disruptive e-commerce startup revolutionizing the lingerie industry by creating fast-fashion, affordable, inclusive intimates – dubbed the online Zara of lingerie.
Steve leads Adore Me’s retail development and expansion strategy. He drives the rollout of all new stores, helps the brand refine its retail concept, and is the lead for all topics related to retail, real estate, construction and capital spend.
Steve has extensive experience from the retail industry. Prior to Adore Me, he spent 12 years as the President & COO of Charming Charlie. He also served as Vice Chairman & CFOO for the Stage Stores, and spent nine years as the COO at Hit or Miss.
Todd A. Sasala, Vice President, Information Systems Cedar Fair Entertainment Company. Over twenty years of technology leadership experience in the leisure and entertainment industry. Responsible for strategy development, operations and technology delivery.
Cedar Fair is a publicly traded partnership headquartered in Sandusky, Ohio, and one of the largest regional amusement-resort operators in the world. The Company owns and operates 11 amusement parks, three outdoor water parks, one indoor water park and five hotels. Its parks are located in Ohio, California, North Carolina, South Carolina, Virginia, Pennsylvania, Minnesota, Missouri, Michigan, and Toronto, Ontario. Cedar Fair also operates the Gilroy Gardens Family Theme Park in California under a management contract. Cedar Fair’s flagship park, Cedar Point, has been named one of the “Best Amusement Parks in the World” in a prestigious annual poll conducted by Amusement Today newspaper.
In his role at JLL, Matt is responsible for leading and growing the emerging Retail/E-commerce Distribution practice group, focused on helping large retail clients optimize their supply chain networks with a specific focus on e-commerce growth.
Prior to joining JLL in the summer of 2016, Matt served as director of Walmart’s non-retail real estate portfolio and led the development of the initial e-commerce distribution network for Walmart.com. During his career with Walmart, Matt oversaw the retail giant’s 148 million SF industrial and office portfolio and led acquisitions of over 20 million SF.
Matt brings and array of knowledge from his previous career and offers subject matter expertise in real estate valuations, asset and property management, retail, office and industrial acquisitions and dispositions, business and economic incentives, site selection and project management.
Since joining JLL, Matt has provided consulting and brokerage services to a number of major US retailers. He is also a frequent speaker/presenter at industry events across the county.
Education and Affiliations.
▪ Realty Emerging Leader (Walmart)
▪ Construction Engineer (Army National Guard)
▪ Arkansas Pro Bono Partnership Recognition
▪ J.D. Law – University of Arkansas at Fayetteville
▪ M.B.A. Business – Webster University (with honors)
▪ B.A. Government – Nicholls State (Magna Cum Laude)
Shlomo Chopp is the managing partner of Case Equity Partners and creator of the Shopping Fulfillment Center (SFC) concept. Over the course of his career, Shlomo has advised and/or been involved in acquisitions workout, leasing, management and debt restructuring involving over $2 Billion worth of commercial real estate properties. Case and its affiliates manage several hundred million dollars worth of assets.
Shlomo arrived at the SFC model via critical analyses of property investment opportunities. Retailer bankruptcies and evolving prototypes seemed to rule out shopping centers, and while industrial real estate has experienced demand and value growth, much of its tenants have yet to prove sustainable profitability. However, by combining agile retail shops with a last mile fulfillment center, digital and physical native retailers can plug and play into an ecosystem that increases sales, reduces fixed costs and promotes profitability.
Shlomo and his family reside in the Hudson Valley region of New York. He often volunteers his time to help community organizations with strategic and other initiatives.